SG's simple site of complex stuff

Some learning and notes as I complete a very satisfactory engagement which I was fortunate to lead. Somewhat generic in hope that it’s usefu...

Measuring Customer Experience (CE) is a complicated matter. Managing it is complex .  When a customer (or end user) interacts with a digi...

I completely forgot about this interview , Its one of the videos from the university which was made atleast 2 years back. 3 Reasons why I ...

Telecommunication Billing System ,supposedly a complex system with billing only being a part of it . I have always argued that its not just ...

Three simple questions ,from useful  Forbes article What’s the outcome I want?  What stands in my way?  Who has figured it out already?...

I am hoping to see more of these articles around system thinking – such a simple method for analyzing complex problems. I would have named t...

I was asked to parse 85 million records of varchar(255) character fields to find credit card numbers in it and hide them to achieve PCI DSS ...